Trust & transparency
This page brings together the information you need to understand who is responsible for CareLens content, how our educational material is produced, where AI is involved, and where the product's boundaries are.
CareLens creates its own explanations, guides, answer pages and product documentation for the questions its audience is trying to understand. We aim to add practical context rather than republish articles from other websites. When an external source is important to a health claim, readers should be able to follow the source or use our further-reading links.
Our editorial workflow starts with a defined reader question, gathers appropriate evidence, separates established information from uncertainty, removes unsupported promises, and checks the finished page for clarity and safety. Material errors should be corrected rather than hidden by changing dates or publishing replacement pages.
CareLens uses AI in parts of the product, including photo-assisted guidance and follow-up conversation. AI output can be incorrect or incomplete. We therefore describe the product as educational guidance, not a diagnostic service, and explain the current processing workflow and limitations on the Methodology and AI Disclaimer pages.
Photo analysis requires an explicit consent step. Public educational pages are separate from private account and saved-report areas. Our Privacy Policy explains the categories of information we process, why we process them, retention and deletion controls, and how to contact us about privacy questions.
We want visitors to be able to inspect the important parts of the service without relying on marketing language. The links below cover the product workflow, publishing process, health-safety boundaries and data practices.
How photo processing, AI output, reports and saved data work.
Our sourcing, correction, authorship and AI-disclosure rules.
What CareLens can and cannot safely tell you.
Limitations and appropriate use of generated responses.
Data collection, processing, retention and user controls.
How browser storage and cookies are used.
Rules governing use of the CareLens service.
A direct route for corrections, privacy questions and feedback.
Advertising, when present, is supplemental to the information on a page. It should not replace the page's useful content, imitate navigation, or be presented in a way that could confuse an advertisement with an editorial recommendation. Private reports, account screens and AI conversations are treated as product experiences rather than advertising destinations.
Tell us the page URL, the statement you believe is incorrect, and—if available—the source that supports the correction. We use that feedback to review factual, safety and source-quality issues.
Contact the team