Trust & Transparency
Editorial Standards
CareLens exists to help people make better decisions about their skin, hair, food, and daily habits. That is only worth anything if what we publish is honest, sourced, and reviewed. This page explains exactly how we write, who checks the work, what we do when we get something wrong, and how we make money.
1. Sourcing
Every claim about biology, ingredients, dosage, or timelines in a CareLens article is drawn from one of four source tiers, in this order of preference: peer-reviewed clinical studies indexed on PubMed, systematic reviews and meta-analyses, guidelines from the American Academy of Dermatology, the British Association of Dermatologists, the AAP, or the WHO, and finally textbook consensus (Fitzpatrick, Bolognia). Blog posts, brand marketing, and influencer claims are never a primary source. If a claim cannot be traced to one of those four tiers, we either cut it or clearly mark it as "based on our aggregate scan data" so readers know where it comes from.
2. Medical review
Every article that touches diagnosis, dosing, prescription drugs, or conditions people commonly self-treat (acne, telogen effluvium, rosacea, eczema, PCOS-linked hair loss, etc.) is reviewed by a board-certified dermatologist or a registered dietitian before it goes live. The reviewer's initials and review date live at the bottom of the article. If an article has not been medically reviewed, it is tagged "Editorial – not medically reviewed" at the top.
3. Freshness policy
Skincare and hair-care research moves. We re-review every published article every 12 months and update it when guidelines, ingredient regulations, or the underlying evidence has changed. When we make a material update, we bump the date at the top and log the change in a visible "Last updated" note. Cosmetic fixes — typos, formatting, broken links — do not change the date.
4. Corrections
If we publish something wrong, we fix it in place, and we add a plain-English correction note at the top of the article explaining what changed and when. We do not silently edit and pretend it did not happen. To report an error, email corrections@carelens.ai with the article URL and the specific claim.
5. Independence
No brand pays CareLens to include, exclude, or rank their product in an article or in an AI-generated care plan. When we mention a specific product by name, it is because our reviewer independently recommends it. We may earn a small affiliate commission from some retail links; those links are clearly marked and never affect what we recommend. If we ever run a sponsored piece, it will be labeled "Sponsored" at the top and will not appear in AI-generated plans.
6. AI-generated content
The care plans CareLens generates from your photo are produced by a vision model using the same sourcing hierarchy above as its knowledge base. Every plan is a suggestion, not a diagnosis. We never train our models on your face or your uploaded photos; images are analyzed and discarded unless you explicitly save a report to your account. Long-form articles on this site are written by humans, edited by humans, and reviewed as described above — not spun out by a model.
What CareLens is not
CareLens is not a substitute for a dermatologist, a trichologist, a registered dietitian, or a physician. Nothing on this site is medical advice. If you see something on your skin that is changing, bleeding, asymmetric, or growing, book a real appointment. If you are losing hair rapidly, having your period stop, losing weight without trying, or feeling exhausted for months, those are doctor visits, not app visits. Our job is to make the everyday decisions between doctor visits better; it is not to replace the doctor.
Questions about our process?
Read how our AI actually works, meet the people behind CareLens, or get in touch.