Frequently asked questions

Yes. Analyzing a photo, receiving a personalized skin, hair, diet and wellness plan, and chatting with the AI to refine your routine are all completely free. There is no paywall and no trial. Optional accounts let you save reports over time.

Your photo is sent to the AI provider so it can generate your report, and is not retained on our servers unless you are signed in and explicitly save a report to your account. Analysing visible facial features counts as biometric data in some jurisdictions (Illinois BIPA, Texas CUBI, Washington, and the EU/UK GDPR), so we ask for your explicit consent before any analysis and delete the photo immediately after your report is produced. You can withdraw consent and delete saved reports at any time from your profile page.

No. CareLens offers AI-generated wellness and lifestyle guidance for general self-care. It is not a substitute for a licensed dermatologist, dietitian, doctor, or mental-health professional. For anything that persists, worsens, or worries you — for example a mole that is changing, a rash that isn't going away, or persistent hair loss — please book an appointment with a qualified clinician.

The AI uses visible cues only, so image quality matters. Clear, well-lit photos in natural daylight, taken at eye level and without filters or heavy makeup, produce the most useful reports. Blurry, shadowed, or heavily edited photos will still work, but the recommendations will be more generic. Two photos — one straight-on, one from a slight angle — give the best results.

No. You can use the entire tool anonymously — snap a photo, get a full plan, and chat with the AI. Signing in only adds the ability to save reports, track scores over time, and set goals in the calendar.

We suggest example brands and ingredients that are widely available in most regions and across a range of budgets. We do not earn affiliate commissions or accept payment from any brand to be included in recommendations. The AI is optimizing for your visible outcome, not for our revenue.

Yes. It works on phones, tablets, and desktops in any modern browser. On mobile, you can also install it as a Progressive Web App from your browser's menu, which gives you an icon on your home screen and lets you launch it like a native app.

Yes. The underlying vision model is trained across a wide range of skin tones and hair types. If you find a specific recommendation doesn't fit your background, you can chat with the AI to ask for alternatives — for example, ingredients better suited to melanin-rich skin, or products commonly available in your region.

Real skin and hair change is gradual. Most people notice hydration, glow, and reduced puffiness within one to two weeks. Even tone, pore appearance, and hair density shift over 8–12 weeks of consistency. Anyone promising overnight transformation is usually selling something.

Yes. Every report includes an in-app AI chat that remembers your specific analysis during the conversation. You can ask it to swap out a product, adjust for pregnancy, work around a specific allergy, adapt the routine for a shorter time budget, or explain any recommendation in more depth.

The AI can adjust recommendations to avoid retinoids, salicylic acid, and other ingredients often flagged during pregnancy, but you should always confirm with your doctor or midwife before starting anything new. Please tell the AI you are pregnant when you chat with it so it can tailor the plan.

That's the most common question we get. Recommendations always include the key active ingredient so you can find any equivalent product available locally. You can also ask the AI directly in chat — for example, 'suggest a cheaper cleanser with the same ingredients' or 'what's available in India'.

CareLens is for people aged 16 and over, on every page and in every version of the app. You must confirm you are 16 or older before a photo can be taken or uploaded. Under-16s should not use the service; if you are 16 or 17, a parent's judgment still wins before starting any new active ingredient like retinol or salicylic acid.

Sign in, go to your profile page, and use the delete account option, or email us via the Contact page. We remove your account, saved reports, and any associated data within a reasonable timeframe.